Remember late last year when Apple faced a dumpster fire for intentionally slowing down older iPhones to prevent random shutdowns caused by aging batteries? Following its admission, Apple cut down the cost of replacing out-of-warranty batteries, which went into effect from December 28. This week, Apple also announced it will be offering Rs 3,900 credit to customers in India who paid full price for an out-of-warranty battery replacement between January 1, 2017 and December 28, 2017. Apple is offering a similar refund in other countries as well, which you can check out here.
Just before 2017 ended, Apple tried to appease a lot of angry consumers who felt they were cheated into replacing older batteries when they didn’t have to. The company cut down the cost of replacing out-of-warranty battery from $79 to $29. In India, battery replacement cost was slashed by over 50 per cent. But while this only went into effect from December 28, a lot of consumers would have had to pay full price prior to that to replace an out-of-warranty battery for iPhone 6 and later iPhones.Read more ↓
Apple said that it will contact eligible customers via email between May 23, 2018 and July 27, 2018 with instructions on how to obtain the credit. It’s important to note that only those customers who had their iPhone’s battery replaced at an Apple authorized service location – Apple Store, Apple Repair Center, or an Apple Authorized Service Provider – will be eligible for the credit. Apple adds that the Rs 3,900 credit will either be transferred electronically or as a credit on the credit card used to pay for the battery replacement. In-warranty iPhone battery replacement will not be eligible for the refund.
Back in December, Apple admitted to throttling performance of older iPhones intentionally in order to protect aging batteries and avoid unexpected shutdowns. This year, Apple has announced certain measures like adding the option to turn off power management feature with iOS 11.3 and offering refunds to win back disgruntled customers. At WWDC 2018, Apple will likely announce iOS 12 which will focus on performance and reliability.